Shipping policy

Shipping Policy - Ginseng Products (International Orders)

Thank you for your interest in our premium ginseng products. Please carefully review our shipping policy, particularly if you are ordering from outside of Canada.

International Shipments and Export Permits:

Please be advised that the shipment of ginseng products outside of Canada requires an export permit issued by the relevant Canadian authorities. Obtaining this permit is a necessary legal requirement to ensure compliance with export regulations.

Impact on Shipping Times:

The process of applying for and receiving an export permit can take additional time, which may unfortunately lead to a delay in the estimated shipping times provided at checkout. The exact duration of this process can vary depending on the processing times of the issuing authorities.

Our Commitment:

We understand that timely delivery is important, and we are committed to processing your order and applying for the necessary export permit as quickly and efficiently as possible. We will keep you informed of the progress of your permit application and will notify you as soon as your order is ready to be shipped.

Customer Responsibility:

By placing an international order for ginseng products, you acknowledge and agree that:

  • The shipment of your order is contingent upon the successful acquisition of the required export permit.
  • Shipping times for international ginseng orders may be longer than those for domestic orders due to the export permit process.
  • You are responsible for understanding and complying with any import regulations and duties in your destination country.

Questions and Support:

If you have any questions or concerns regarding the shipping of ginseng products outside of Canada, please do not hesitate to contact our customer support team before placing your order. We are here to assist you and provide as much information as possible regarding the export permit process and potential shipping delays.

Thank you for your understanding and patience as we navigate these important regulatory requirements. We appreciate your business.